AIIMS releases dedicated WhatsApp number for messaging of complaints, bribes

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All India Institute of Medical Sciences (AIIMS), New Delhi, has released a dedicated helpline number for messaging complaints and evidence related to incidents of fleecing and seeking bribes. The number will be operation by the end of this month.

According to the order, AIIMS Director M Srinivas during interaction with patients and their relatives found that touts and agents were fleecing some of them by pretending to supply them medicines or helping them with investigations outside AIIMS, or referring them to other hospitals for faster turnaround times, etc.

To combat this menace and to ensure that no patient is approached by touts/agents, a dedicated WhatsApp number (9355023969) for messaging of complaints and evidence related to fleecing/ seeking bribe shall be operationalized by February 29, 2024, the order said.

“Anti-corruption helpline number — in case any tout/ agent is fleecing you or anyone is seeking bribe for services at AIIMS New Delhi, please forward the audio or video evidence and location via WhatsApp on this number: +91-9355023969.” It also said the number should be displayed prominently in signages in English and Hindi in all areas including OPD, wards, waiting areas, stores, pharmacies, etc.