AIIMS mulling one-referral policy to enhance patient care
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AIIMS has created a digital platform for a unified referral and teleconsultation network connecting all AIIMS facilities and other Institutes of National Importance (INIs), including JIPMER, Pondicherry, and PGI, Chandigarh.
This software solution, developed in New Delhi, facilitates efficient patient transfers across healthcare institutions.
During a press interaction on Monday, director M Srinivas announced the development alongside the implementation of a patient grievance management portal designed for swift complaint resolution. The system, currently being tested in the mother and child block, will be implemented across the hospital.
The complaint system enables users to register concerns via QR codes or website access. It features automatic escalation of unresolved issues through the management hierarchy within set periods. Additionally, it includes a comprehensive discharge feedback system for patients to assess medical care, nursing, dietary services and sanitation.
